Place Your Order
Select your favourite pieces, choose your size, and complete your purchase in a few easy steps. Our checkout is fast, secure, and designed for a smooth shopping experience.
Need Help?
Our customer care team is always ready to assist you with sizing, orders or returns. Drop us a message anytime — we’ll respond within 24 hours.
Shop with Confidence
Every product you see is crafted and quality-checked by our trusted partners. We ensure authenticity, transparency and a seamless experience from order to delivery.
Orders & Shipping
Simply browse through our collections, choose your preferred items, select your size, and click Add to Bag. Once you’re ready, proceed to checkout to confirm your order.
No, you can checkout as a guest. However, creating an account helps you track orders, save your preferences and access exclusive updates.
Orders are processed quickly to ensure timely delivery. Once confirmed, they can’t be edited or canceled. You can, however, initiate a return once you receive the item.
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email once your order ships.
Yes, we do ship internationally.
Standard shipping is free on all orders above £100. For orders below this amount, a small shipping fee will apply at checkout.
Yes, once your order is shipped, you’ll receive a tracking link via email to follow your delivery.
Please check your tracking link first. If your parcel is delayed, contact us at support@houseoftanera.uk, and we’ll assist you right away.
Yes, express delivery is available at checkout for select locations within the UK.
Payments
We accept major credit and debit cards, PayPal, and secure online payment gateways for your convenience.
Absolutely. Our checkout system uses SSL encryption to ensure your details remain private and protected.
No, each order can only be processed with a single payment method.
From time to time, we release special offers and first-order discounts. Subscribe to our newsletter to stay updated.
Enter your code in the ‘Promo Code’ field at checkout before completing your payment.
Returns & Exchanges
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
Please email refunds@houseoftanera.uk with your order number and reason for return. Our team will guide you through the next steps.
Refunds are processed within 7–10 business days once we receive and inspect your returned item.
Sale items can only be exchanged for store credit unless the item is defective.
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Please contact support@houseoftanera.uk within 48 hours of receiving your order. We’ll make it right immediately.
Yes, exchanges are subject to stock availability. Reach out to us at support@houseoftanera.uk for assistance.
Product & Sizing
Refer to our detailed Size Guide on each product page. If you’re between sizes, we recommend sizing up for comfort.
Yes, most of our pieces fit true to size unless otherwise noted in the product description.
We use a blend of high-quality performance fabrics designed for breathability, stretch, and long-lasting wear.
We’re committed to mindful production. Our materials are selected for durability, comfort, and reduced environmental impact.
Machine wash cold, gentle cycle. Avoid bleach and tumble drying to preserve fabric quality and elasticity.
With proper care, your pieces will retain their color, shape, and softness wash after wash.
Yes, we restock popular items regularly. You can sign up for restock notifications on the product page.
Every piece is designed with integrity and crafted through ethical manufacturing partners who share our values.
Account & Support
Click the profile icon on our homepage and follow the simple steps to sign up.
You’ll be able to track your orders, manage returns easily, and receive early access to new collections.
Select ‘Forgot Password’ on the login page, and you’ll receive a reset link by email.
You can reach us at support@houseoftanera.uk or via the contact form on our website.
Machine wash cold, gentle cycle. Avoid bleach and tumble drying to preserve fabric quality and elasticity.
Currently, we offer support via email. A phone support line will be introduced soon.
You can manage your subscription preferences through the link at the bottom of any email from us.
Gifts & Packaging
Refer to our detailed Size Guide on each product page. If you’re between sizes, we recommend sizing up for comfort.
Yes, most of our pieces fit true to size unless otherwise noted in the product description.
Our packaging is fully recyclable and designed to minimize waste, reflecting our commitment to thoughtful design.
Brand & Philosophy
It’s about refined essentials — pieces that combine luxury craftsmanship with a minimal, wearable design aesthetic.
We design for movement, modesty and confidence — creating essentials that transition seamlessly from gym to lounge to life.
Each collection is designed in the UK and produced through ethical partners who meet our quality standards.
Movement is how we grow — physically, mentally, and emotionally. Our clothes are made to move with you, in every sense.
Our focus is currently on women’s collections, but we’re always evolving. Stay tuned for updates.
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Privacy & Security
Your privacy matters to us. We use your information solely to process orders and enhance your shopping experience.
No, we never sell or share your data. It’s stored securely and used only in accordance with our Privacy Policy.
Please contact support@houseoftanera.uk with your request, and our team will assist you promptly.
