Managed Service
Synergyscape delivers a comprehensive range of managed services designed to proactively manage, maintain, and optimize your IT infrastructure, networks, and business applications—allowing you to focus on your core business while we handle the technology. Key offerings include:
Proactive IT Infrastructure Management:
Continuous monitoring and maintenance of servers, networks, and endpoints to prevent issues before they impact operations.
Performance tuning and capacity management to ensure consistent uptime and responsiveness.
Help Desk & Remote Support:
24/7 user support for troubleshooting hardware, software, and connectivity issues.
Remote assistance to quickly resolve problems and minimize downtime.
Cloud Management & Support:
Guidance and management for cloud services, including migration, optimization, and ongoing administration.
Support for Microsoft 365, Exchange Online, SharePoint, Teams, and OneDrive.
Security & Compliance Services:
Threat detection, vulnerability assessments, and remediation through Security Operations Center (SOC).
Enforcement of security policies, patch management, and compliance monitoring.
Asset Lifecycle & Endpoint Management:
Management of IT assets from procurement through retirement to maximize utilization and control costs.
Endpoint security including Mobile Device Management (MDM) for corporate and BYOD devices.
Network Monitoring & Optimization:
Continuous surveillance of network health with rapid response to outages or performance issues.
Traffic and bandwidth management ensuring reliable connectivity.
Backup, Disaster Recovery & Business Continuity:
Policy-driven backups with rapid data recovery plans to minimize impact in case of failures or attacks.
Redundant systems and failover protocols to keep operations running smoothly.
Application Support & Maintenance:
Assistance with software updates, configuration, and performance tuning for business-critical applications.
Integration and management of collaboration and productivity tools.
Customized Consulting & Managed Support Plans:
Tailored offerings based on your business needs, industry requirements, and technology environment.
Flexible service levels from business hours support to 24×7 comprehensive managed services.
These managed services are adaptable across industries like IT, finance, healthcare, education, and manufacturing, supporting on-premises, hybrid, and cloud-first environments with a strong focus on security, scalability, and operational excellence.