Last Updated: 27-10-2025

At House of Tanera, we want you to love what you wear.
If something isn’t right, we’re here to help.

  1. Returns

  • You may return items within 14 days of receiving your order.
  • Products must be unworn, unwashed and in original packaging with tags attached.
  • To start a return, contact refunds@houseoftanera.uk with your order number and reason for return.
  • Once approved, we’ll provide the return address and instructions.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  1. Exchanges

  • Exchanges can be made for a different size or color (subject to availability).
  • If your preferred item is unavailable, we’ll issue a store credit or refund.
  1. Refunds
  • Refunds are processed within 7–10 business days once we receive your returned item.
  • You’ll be notified via email once your refund has been issued.
  • Refunds will be made to the original payment method.

  1. Sale Items

  • Sale or discounted items can only be exchanged for store credit unless the item is damaged or defective.

  1. Damaged or Incorrect Items

If you receive a faulty or wrong item, contact support@houseoftanera.uk within 48 hours of delivery. We’ll replace or refund it immediately.

We reserve the right to refuse returns that don’t meet our policy conditions.